Returns & Exchanges

At MOIDA, we want you to be completely satisfied with your beauty journey. If a product isn't the right fit for your skin, we offer a 30-day return window for items in their original, unopened condition.

1

Initiate Your Request

Log into your MOIDA account and select the order you wish to return, or contact our beauty concierge team with your order number.

2

Prepare Your Package

Carefully pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing