Frequently Asked Questions

Everything you need to know about your MOIDA beauty journey.

Are MOIDA products cruelty-free?

Yes, we are committed to ethical beauty. All MOIDA products are 100% cruelty-free and never tested on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team within 14 days for assistance.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your MOIDA account dashboard.

Are your ingredients safe for sensitive skin?

While our formulas are dermatologically tested, we recommend reviewing the full ingredient list on each product page and performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Afterpay.